eXDigital Privacy and Cookie Policy

Last updated: 7 May 2026

Website: https://www.exdigital.site

Contact: contact@exdigital.site

This Privacy and Cookie Policy explains how eXDigital LLC (“eXDigital”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects personal information when you visit our website, use our client area, purchase services, contact us, or otherwise interact with us.

This policy applies to our website, billing portal, support system, hosting services, and related communications.

1. Who We Are

eXDigital provides web hosting, digital infrastructure, domain-related services, technical support, and related online services.

For personal information collected through our own website, billing system, support system, and business operations, eXDigital is generally the “controller” or “business” responsible for deciding how that information is used.

For personal information uploaded, stored, or processed by customers through their hosted websites, email accounts, databases, or servers, the customer is usually the controller/business and eXDigital acts as a service provider or processor.

2. Personal Information We Collect

We may collect the following categories of personal information.

Information You Provide Directly

This may include:

  1. Name.

  2. Business name.

  3. Email address.

  4. Phone number.

  5. Billing address.

  6. Account login details.

  7. Support ticket content.

  8. Messages sent through contact forms.

  9. Order details.

  10. Identity or verification information where needed for fraud prevention, security, compliance, or account recovery.

Billing and Payment Information

Payments may be processed by third-party payment processors. We may receive and store limited billing information, transaction references, payment status, invoice history, and partial payment details.

We do not intentionally store full payment card numbers unless expressly stated by the payment processor or required for a specific approved billing setup.

Technical and Usage Information

When you use our website or services, we may collect:

  1. IP address.

  2. Browser type.

  3. Device type.

  4. Operating system.

  5. Referring page.

  6. Pages visited.

  7. Date and time of access.

  8. Login activity.

  9. Error logs.

  10. Server logs.

  11. Security logs.

  12. DNS and hosting activity.

  13. Email logs and message metadata where needed for service operation, spam prevention, abuse handling, or troubleshooting.

Customer Content and Hosted Data

If you use our hosting services, our systems may store or process files, databases, emails, website content, backups, logs, and other data you upload or generate through the services.

You control the content you upload to your hosting account. You are responsible for ensuring that your use of hosted data complies with applicable laws.

Communications

We may keep records of emails, support tickets, live chat messages, calls, abuse reports, billing communications, and other correspondence.

3. How We Use Personal Information

We use personal information to:

  1. Create and manage customer accounts.

  2. Process orders and payments.

  3. Provide hosting, support, billing, domain, email, DNS, and related services.

  4. Respond to enquiries and support requests.

  5. Send service notices, invoices, renewal reminders, security alerts, and administrative messages.

  6. Monitor, secure, protect, and improve our systems.

  7. Detect and prevent fraud, spam, abuse, malware, phishing, attacks, and unauthorised access.

  8. Investigate abuse complaints, security incidents, legal requests, and policy violations.

  9. Maintain business records.

  10. Comply with legal, tax, accounting, regulatory, and contractual obligations.

  11. Analyse website performance and improve our website and services.

  12. Send marketing communications where permitted by law and where you have not opted out.

4. Legal Bases for Processing

Where data protection law requires a legal basis, we process personal information based on one or more of the following:

  1. Contract: to provide services you requested or purchased.

  2. Legitimate interests: to operate, secure, improve, and protect our business, website, services, customers, and infrastructure.

  3. Consent: where you have agreed to a specific use, such as optional marketing cookies or certain marketing communications.

  4. Legal obligation: to comply with tax, accounting, legal, regulatory, law enforcement, or court requirements.

  5. Vital or public interests: in rare cases where necessary to protect rights, safety, or security.

5. Cookies and Tracking Technologies

Cookies are small files stored on your device when you visit a website. We may use cookies, pixels, tags, local storage, and similar technologies.

Types of Cookies We May Use

  1. Strictly necessary cookies: required for login, checkout, account security, fraud prevention, and basic website operation.

  2. Preference cookies: remember settings such as language, region, or interface preferences.

  3. Analytics cookies: help us understand traffic, visitor behaviour, page performance, and website usage.

  4. Security cookies: help detect suspicious activity, protect accounts, and prevent abuse.

  5. Marketing cookies: may help measure campaigns or show relevant offers where permitted.

You can usually control cookies through your browser settings. Blocking some cookies may affect website or client area functionality.

6. Analytics

We may use analytics tools such as Google Analytics or similar services to understand website traffic and improve our website.

Analytics providers may collect information such as IP address, device information, pages visited, referring sources, and usage patterns.

Where required, we will provide cookie controls or consent options for non-essential analytics and marketing cookies.

7. How We Share Personal Information

We do not sell your personal information.

We may share personal information with trusted third parties where necessary to operate our business and provide services, including:

  1. Data centres and infrastructure providers.

  2. Hosting control panel providers.

  3. Domain registrars and registries.

  4. SSL certificate authorities.

  5. Payment processors.

  6. Billing and support software providers.

  7. Email delivery and spam filtering providers.

  8. Fraud prevention and security providers.

  9. Analytics providers.

  10. Backup, monitoring, DNS, and CDN providers.

  11. Professional advisers, such as accountants, lawyers, and insurers.

  12. Law enforcement, courts, regulators, or government authorities where required or permitted by law.

  13. Buyers, successors, or advisers in connection with a merger, sale, restructuring, or transfer of business assets.

Where we share information with service providers, we expect them to use it only for the purpose of providing services to us or as otherwise permitted by law.

8. Customer Data We Process as a Service Provider

If you use our hosting services, we may process personal information on your behalf.

In that situation:

  1. You are responsible for the personal information you collect, upload, store, or process through your website, email, database, or server.

  2. You are responsible for having your own privacy policy, cookie policy, lawful basis, consent notices, and compliance processes where required.

  3. We process hosted customer data only as needed to provide, secure, maintain, troubleshoot, back up, or support the services, or as required by law.

  4. We may access hosted data where needed for support, security, abuse handling, legal compliance, or service operation.

  5. We do not control the privacy practices of customer websites hosted on our infrastructure.

9. International Transfers

Your personal information may be processed in the United States and in other countries where we, our suppliers, or our service providers operate.

If privacy law requires safeguards for international transfers, we will use appropriate measures where applicable, such as contractual protections, data processing agreements, or other lawful transfer mechanisms.

10. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this policy.

Typical retention periods include:

  1. Account and billing records: up to 7 years after account closure, where needed for tax, accounting, legal, or fraud prevention purposes.

  2. Support tickets and business communications: as long as needed for support history, legal protection, and business records.

  3. Server logs and security logs: for a limited period unless needed for abuse, fraud, security, legal, or operational reasons.

  4. Hosted customer data: for the life of the service and for any backup retention period, unless deleted sooner according to the service terms.

  5. Marketing records: until you unsubscribe or we no longer need them.

  6. Abuse and fraud records: as long as needed to protect our services, customers, and legal rights.

When information is no longer needed, we will delete, anonymise, or securely retain it where legally required.

11. Security

We use reasonable administrative, technical, and organisational measures to protect personal information.

These may include access controls, passwords, encryption where appropriate, firewalls, monitoring, logging, malware detection, backups, staff or contractor access restrictions, and security procedures.

No internet service, hosting service, or transmission method is completely secure. You are responsible for securing your own account, passwords, websites, applications, plugins, themes, databases, and devices.

12. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

  1. Request access to personal information we hold about you.

  2. Request correction of inaccurate information.

  3. Request deletion of personal information.

  4. Object to certain processing.

  5. Restrict certain processing.

  6. Request a copy of your information.

  7. Withdraw consent where processing is based on consent.

  8. Opt out of marketing communications.

  9. Opt out of certain sharing or targeted advertising where applicable.

  10. Not be discriminated against for exercising privacy rights.

To exercise your rights, contact us at:

contact@exdigital.site

We may need to verify your identity before responding. Some rights are subject to exceptions, including legal, security, billing, fraud prevention, and contractual requirements.

13. California Privacy Notice

If California privacy law applies to your personal information, this section provides additional information.

Categories of Personal Information We May Collect

We may collect:

  1. Identifiers, such as name, email address, IP address, billing address, and account ID.

  2. Customer records, such as billing and transaction information.

  3. Commercial information, such as products purchased and invoice history.

  4. Internet or electronic network activity, such as logs, device information, and usage data.

  5. Geolocation information inferred from IP address.

  6. Professional or business information where provided by business customers.

  7. Inferences from service usage for fraud prevention, security, analytics, or service improvement.

Sources of Personal Information

We collect information from you, your use of our services, your devices, payment processors, fraud prevention providers, support systems, security tools, and third-party service providers.

Purposes

We use personal information for the purposes described in this policy, including providing services, billing, support, security, fraud prevention, legal compliance, analytics, and service improvement.

Disclosure

We may disclose personal information to service providers, contractors, suppliers, payment processors, infrastructure providers, professional advisers, authorities, and business successors as described in this policy.

Sale or Sharing

We do not sell personal information for money.

If we use advertising, analytics, or tracking technologies that are considered “sharing” or “targeted advertising” under applicable privacy laws, we will provide any required opt-out mechanism.

14. Marketing Communications

We may send service-related emails, billing emails, security notices, renewal reminders, and important account notices. These are not optional because they relate to your services.

We may also send marketing emails where permitted. You can opt out of marketing emails at any time by using the unsubscribe link or contacting us.

Opting out of marketing does not stop service, billing, legal, or security messages.

15. Children’s Privacy

Our services are intended for businesses and individuals who are legally able to enter into contracts.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate action.

16. Third-Party Websites

Our website and customer websites hosted by us may link to third-party websites.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

17. Data Breaches

If we become aware of a security incident involving personal information for which we are responsible, we will investigate and take appropriate action.

Where required by law, we will notify affected customers, regulators, or individuals.

If a security incident involves data you control through your hosted account, you are responsible for determining your own legal notification obligations.

18. Changes to This Policy

We may update this Privacy and Cookie Policy from time to time.

The updated version will be posted on our website with a revised “Last updated” date. Your continued use of our website or services after an update means you accept the updated policy.

19. Contact Us

For privacy questions or requests, contact:

eXDigital LLC

Email: contact@exdigital.site

Website: https://www.exdigital.site